The Director of the Social Support Center in Sharjah Police, Colonel Mona Sorour, stated that the center succeeded in resolving 310 friendly family disputes during the past year, confirming the keenness of the Sharjah Police General Command to support and document family ties and keep them away from the climate of conflict, and work according to an academic vision on Removing the stuck sediments in the souls, especially with families who have communicated with the center, by providing advice and guidance in methods based on affection and tolerance, developing treatments for various issues, and working to contain them in a friendly atmosphere, in a manner that ensures the strengthening of family relations and putting them in their correct framework What our true religion urges us to do, and it is in line with the leadership’s directions in providing the means of life that ensure the stability and happiness of the family.
She pointed to the creation of smart services at the center, which began its work in the middle of last year, to provide and facilitate electronic reporting and counseling services, and received 14 family consultations during the year 2020, and also provided services to support victims of violence and abuse, explaining that there are specialists to follow up those cases that reach the center through electronic services. In both Arabic and English, the response time for emergency reports ranges from five to 10 minutes.
She mentioned that psychosocial support has been provided to 565 children, senior citizens, women and people of determination, and indicated that 14 university students have been trained on programs to contribute to providing psychological and social support.
Sorour stated that the center plays a tangible awareness and guidance role to reduce family disputes, by providing educational doses to various groups of society through leadership accounts on social media, in addition to making field visits to families before and after resolving disputes and problems between them, in order to ensure their stability and interdependence.
She added that the center provides its services to a wide range of members of society in Sharjah, as it works to address various family issues, limit them and solve them in the narrowest scope and work to prevent them from escalating, given their psychological and social effects that cast a shadow over several parties within the framework of the same family, as the center contributes to Highlighting the social role provided by the police in resolving family issues, including thorny and simple ones, in the best way and by means of experienced and specialized professionals.
Sorour called on community members who wish to communicate with the center to call 065944254 during official working hours, or on the duty officer number 0502001888 during the 24 hours, noting that the center is characterized by basic principles in dealing with all cases, the most important of which is complete confidentiality, and gradual steps when processing Cases.
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