As part of its continuous endeavor to improve the quality and speed of services provided to customers and raise their level of satisfaction, the Ministry of Finance launched the updated version of the electronic revenue refund system for service and transaction fees with federal agencies. The modern version provides new features to facilitate and speed up the procedures for refunding service fees for customers in all federal ministries.
Commenting on this, Assistant Undersecretary for Resources and Budget Affairs Saeed Rashid Al-Yateem indicated that the launch of the updated version of the system comes with the aim of providing comprehensive and integrated financial services that satisfy customers and enhance the leadership of the financial system in the country at the regional and international levels, in order to support the state’s position on competitiveness indicators Globalism.
He said: “The Ministry of Finance has taken, over the past years, many proactive steps to keep pace with the digital revolution and to adopt artificial intelligence applications and to benefit from them in developing all services provided to dealers in the private and government sectors by adopting smart services and applications, in line with the objectives of the UAE Strategy for Artificial Intelligence 2031 and to achieve the goals UAE Centennial 2071.
He added: “These proactive steps have proven their effectiveness in light of the exceptional circumstances that the world is witnessing today, which have imposed on most companies, bodies and institutions to work remotely and also provide all services in a digital form completely, and the Ministry of Finance excelled in providing its services with high efficiency to all its customers, including individuals, companies and government institutions through Its smart application and website are 100% without the need to leave their homes or offices, in a manner that guarantees their health and safety.
The updated version of the electronic revenue refund system provides customers with a single secure entry feature from the Ministry of Finance website, which allows the customer to log in to the service from the Ministry of Finance website or via the digital ID (UAE PASS), and the “dispute management” feature that enables the customer to review the status of his request according to For the request number upon completion of its submission, it also provides people of determination with the ability to read texts automatically, in line with the quality standards of smart e-government services. Once the receipt number is entered, the system can automatically identify the name of the entity and the details of the amount to be recovered without the need for the customer to write the receipt details.
Customers of the Federal Authority for Identity and Citizenship and the various federal ministries can now apply through the electronic revenue refund system to request a refund of transaction fees that have been paid by the e-dirham system, whether through the e-dirham card or other cards through the system, while the return of the revenues due service will be available at a later time. For customers via the smart phone application.
It is noteworthy that the number of customers using the system had reached 428 in 2018, and 2,962 in 2019, while the number of dealers reached 5604 in 2020, during the period of the Corona pandemic (Covid-19), which is a positive indication of a high percentage Using the system due to the ease and ease of electronic procedures for retrieving fees owed to customers.
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