The new Mass Damage & Consumer Foundation starts a class action lawsuit against the rental platform Airbnb. The company charged the tenants brokerage costs for years and that is not allowed under Dutch law.
Every time an apartment is rented out via its platform, Airbnb asks extra service costs from both the tenant and the landlord.
In the Netherlands it is forbidden to charge twice for the same service and so in this case only the landlord would have to pay service costs. This was confirmed last year by the Amsterdam subdistrict court in a lawsuit brought by a dissatisfied tenant.
That prompted other tenants to request their money back through claim foundations, but that went without much success for the time being. That is why the Mass Damage & Consumer Foundation decided to bundle all claims and take a class action to court. It concerns more than 50,000 Dutch people.
It is the foundation’s first action, which wants to work for consumers who “suffer damage as a result of unlawful behavior by a company, organization or institution”. “Unfortunately, it is all too often the case that consumers are entitled to compensation but do not receive it because they cannot compete with the legal knowledge and financial possibilities of large companies, organizations or institutions,” says chairman Lucia Melcherts.
The organization also wants to focus later on cartel cases, damage from data leaks and issues related to defective medical products.
Source site www.nu.nl